Knowledge Base

Advanced Support

This article walks you through the Advanced Support request process and what to expect every step of the way.

Advanced Support is available for customers who need assistance with the following services:

Website Migration or Restoration
Email Migration or Restoration

NOTE. The Advanced Support request form in the Account Manager has been removed. All requests must now be initiated by contacting our Support or Sales team directly.

How to request for Advanced Support

Step 1: Contact our team

Reach out to our Support or Sales team to request Advanced Support. You can do this via:

Phone
Live chat

Let the agent know that you'd like to submit an Advanced Support request and briefly describe what you need (e.g., website migration, email restoration).

Step 2: Receive and pay your invoice

Once your request is acknowledged, the agent will generate an unpaid invoice on your behalf. You can pay it in one of two ways:

In your Account Manager — Navigate to the Advanced Support page, where the unpaid invoice will appear once created by the agent. See the steps on how to access your invoice in the Accessing Your Advanced Support Invoice section below.
Directly with the agent — Pay over the phone or chat during your session.

NOTE. If you are unable to pay at the time of the request, inform the agent and contact us again when you are ready to proceed. The agent will provide you with a case ID for reference.

When you contact us again, please provide this case ID so the next agent can quickly pull up your request and continue from where you left off.

Step 3: Provide your request details

After payment is confirmed, the agent will collect all the necessary details for your Advanced Support request. Please be ready to provide relevant information such as domain names, account details, and a description of what needs to be migrated or restored.

Step 4: Wait for fulfillment

Once your details are submitted, your request will be forwarded to the Advanced Support team for fulfillment. You will be notified once the process is underway or completed.

Accessing your Advanced Support invoice

Log in to your Crazy Domains Account.
Go to My Profile and select the Advanced Support tab.
Click on Invoices.
Locate the unpaid invoice listed on the page.
Click the unpaid invoice and follow the prompts to complete your payment.