Domain Access Recovery

The Domain Access Recovery (DAR) process refers to domain registrant email update. This process is designed to help you if you have lost access to your domain’s registrant email address. The registrant email plays a critical role in domain management, serving as the primary point of verification for essential requests: 

• Approving a domain transfer (confirmation email sent to the registrant email) 
• Receiving the domain authorization (Auth) code 
• Confirming a Change of Domain Ownership (COO) request 
• Requesting to update or release a domain tag 

Without access to the registrant email, you may be unable to complete these actions, losing your control over the domain name. 

You can change the registrant email of your domain in your Crazy Domains account. However, if you can’t verify the change because you no longer have access to the existing registrant email, this process will help you complete the update. 

 

Who can request for Domain Access Recovery 

Anyone can contact us to request for domain registrant update. However, the request letter and requirements must come from the following authorized requesters. 

• The Domain Registrant – If the registrant in WHOis database is a person's name 
• The Business Owner – If the registrant in WHOis database is a business name 

 

How to request for registrant email update 

1. Prepare the requirements below: 
   1. Signed DAR request letter using the right template below: 
      • If the domain registrant is a Persons Name: DAR Request template - Personal 
      •  If the domain registrant is a Business Name: DAR Request template - Business
   2. A government issued ID.
   3. (For Business Registrant only) Business documents showing the requester as the owner (e.g., Company Extract from ASIC for businesses in Australia, Bizfile from ACRA for businesses in Singapore). 
       
2. Contact our Customer Support team over the phone for the instructions on how the requirements can be collected and validated.
   • Press 3 on the IVR.