Disabled and Suspended Accounts

Your access to the Account Manager settings is available if your account is not on a Disabled or Suspended status. Read through this article to learn the difference between Disabled Accounts and Suspended Accounts and how to reinstate your account.

Disabled Accounts

This error message appears upon logging in if your account is Disabled.

Below are the following reasons why your account is disabled but not limited to:

• Policy Breach
• Sending spam emails using our server
• Non-compliance with our Terms of Service
• Chargeback Request

You may click this link to see our full Terms of Service and contact our 24/7 support to further assist you in reinstating your account.

Suspended Accounts

This error message appears upon logging in if your account is Disabled.

Your account will be suspended due to a negative balance in the account and has to be settled by paying for the invoice, contact Customer Support team via call or chat.

What to Do

To restore access to your account, you will need to settle the outstanding balance.

• Check your registered email address for the unpaid invoice or billing notification. 
• If you cannot locate the invoice or the suspension was unexpected, contact our Customer Support Team via call or live chat. 
• Once payment is completed, your account will be reinstated.