Email Forwarding Does Not Forward

This guide explains how to troubleshoot Premium DNS' email forwarding that isn't working.

For better understanding, please take note of the following: 

• Email Forwarder. This refers to the email address that will forward the email to your Target Email. 
• Target Email. This refers to the email that will receive the message forwarded by your Email Forwarder. This must be an active email address. 

Step 1: Ensure the email forward setup is correct

• The name servers of your domain must be ns1.dnspackage.com and ns2.dnspackage.com. 
• The MX record of (yourdomain.com) must be mail.dnspackage.com. 
• The destination email must be correct and valid email address. 

Learn more about How To Set Up Email Forwarding With Premium DNS

Step 2: Ensure the Target Email address is working

If the email forward setup is already correct, but it's still not working, it's probably the Target Email that is problematic. 

• Ensure the Target email address is active. Try sending a direct email to the Target Email address to verify. 
• Review the Target Email's spam/junk filters 
• Check the Target Email's mailbox storage limits