Locate and Update Your Call-in PIN

This article explains what a Call‑in PIN is and how it is used to verify account ownership when contacting customer support. It provides steps for locating your existing PIN within the account security settings and updating it to a new 4‑digit PIN.

The Call-in PIN is a security token that you can use to confirm ownership of an account. When you contact support, we'll require your Call-in PIN before we can change any info or disclose confidential account details. The call-in PIN helps prevent unauthorized updates on your account.
 

How to locate and update your call-in PIN

The following are the steps on how to locate and update your call-in PIN:
 

1. Go to your account Security Settings.
2. Scroll down to the Call PIN section, this is where you find your call-in PIN.
3. Click the EDIT button if you want to update it.
4. Enter your desired 4-digit Call-In PIN.
5. Click SAVE CHANGES.