Manage Products, Renewals, and Cancellations
This article explains how to manage products within the Crazy Domains Account Manager. It covers how to locate your purchases, manage auto-renewal and manual renewal, check renewal dates, and delete products. The article also describes the refund policy
Access your products
Manage renewals
Delete a product
Deleting a product in your Account Manager will remove it from your account right away. It will stop working and interrupt other services attached to it (e.g., cPanel access, website, emails, etc.). Product deletion in your Account Manager also comes with a No-Refund condition. Contact us first if you think you are eligible for a refund as per our refund policy.
Don't delete a product if you still wish to use the remaining months of your subscription. Instead, make sure its auto-renewal is off. You will still receive a renewal notice before the expiry date, but you can ignore them if you no longer wish to renew.
Refund Policy
You can cancel a product anytime, but we will only consider a refund if you file a claim within the reasonable rejection period, per our Terms and Conditions.
Money Back Guarantee
Some of our products come with a 60-day moneyback guarantee (i.e., Linux Hosting Plans, Windows Hosting Plans, and WordPress Hosting Plans). If you are not satisfied with these products, you can claim a refund within 60 days from the purchase date.
Standard Rejection Period
The rest of our products and services, except for domain names, have a 72-hour rejection period after successful activation.
Domain Name Registration and Renewal
We cannot provide refunds or indemnify you for the cost of purchase for any domain name service. It is often sold at cost price from Dreamscape Networks International Pte Ltd.
See our Terms and Conditions for more information.